You are entitled to return Products in accordance with this Return Policy. Any rights that you may have asaconsumer, under the Competition and Consumer Act and other applicable North Cyprus consumer protection laws and regulations, are in addition to your rights under this policy.
Policy. Unless you have a separate written agreement with Digikktc, the return of hardware and software purchased from Digikktc(collectively, "Product") is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and Digikktc will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price and freight paid for the Product less any applicable restocking fees. You are responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. Subject to your statutory rights, if you fail to return Product within the applicable return policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable.
Rights of Return:
Permitted Product Returns.
Hardware: If permitted by the manufacturer's return policy, hardware, accessories, peripherals and parts may be returned if: 1) the packaging is unopened and still in the manufacturer's sealed package, and 2) returned within 7 days from the date of shipment.
Software: Software may be returned if permitted by the publisher's return policy. If the publisher does not allow the return of software, you may not return the software to Digikktc.
Damaged Products. Packages that are obviously damaged should be refused at the time of original delivery attempt. If damaged Products are accepted from the carrier, contact Digikktc's Client Services within 7 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and
avoid delays in returns and replacements
Order Discrepancies. All order discrepancies (shortages, mislabeled product or overages) must be reported to
Digikktc's Client Services Department within 5 days of receipt of shipment.
Defective/Dead on Arrival (DOA). Report DOAs to Digikktc's Client Services within 5 days of receipt of shipment. Some manufacturers and publishers require DOAs to be handled directly through them. In such cases, Digikktc's Client Services will provide the manufacturer's contact information.
Non Returnable Product (not all inclusive). Subject to your statutory rights, the following Products cannot be returned to Digikktc:
Special order items
Items for which manufacturers will not accept returns
Custom configurations of systems
Open units, and/or units which require re-packaging
Units in an unsuitable resale condition
Closeout, remanufactured and refurbished Products
Process. All returns must have an Digikktc return material authorization (RMA) number. If the return meets Digikktc's return guidelines, you may obtain a RMA number by contacting:
Digikktc Customer Service at +90 548 882 88 28. Customer Service business hours are 9:00 a.m. to 5:00 p.m. local time; or
By email at: email@example.com
In order to expedite a return, please have the following information on hand when requesting an RMA number: Client Account Number, Invoice Number, Serial Number (if applicable), and the nature of the issue and whether the manufacturer's seal has been broken.
Once the RMA number is issued, please note:
RMA numbers issued by Insight are good for 7 business days only. Product authorized for return must be received within such time period at the facility identified on your RMA instructions.
RMA numbers cannot be extended or re-issued.
Clearly mark each address label of each package being returned with the RMA number. DO NOT WRITE ON THE VENDOR'S BOX.
Digikktc strongly recommends using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring return shipments.
All returns MUST be 100% complete and contain:
ALL original boxes and packing material;
Have original UPC codes on the manufacturer's or publisher's boxes; and
Contain all blank warranty cards, accessories and documentation provided by the manufacturer or publisher.
Incomplete returns may be returned to sender or subject to a minimum 25% restocking fee at Digikktc's sole discretion.